Fibre Fusion freights felting supplies worldwide. Freight costs are included in the customer's invoice.  All parcels are fully insured unless the customer specifically requests goods not be insured. 

Goods are often vacuum packed for economic value and sustainable practise.  Open your parcel carefully as your goods might be busting to jump out! This compression  may cause some creasing of  labels or Felbi wool batts but they recover well  when left to resume their shape on  a shelf for a few days. In the shorter term Felbi needle felt can be ironed on a mild wool setting to remove creases.

In Australia allow one week to receive your express post  parcel.  Most  parcels are sent Express Post because it works out cheapest for the customer.  

In Victoria only, you also have the option of standard Australia Post .Please note that selecting standard post means the parcel is not trackable. For this reason we will not act on non-received parcles until two weeks after the parcel was posted. Please consider this before selecting standard post as an option. 

For all countries excluding Australia most goods are sent via Australia Post's Express Post International. This is a trackable service.    Allow three weeks to receive your parcel. 

Smaller items may be sent Air Mail however please note that these are not trackable.  If the parcel  does not arrive, it will take Australia Post up to two months to investigate.  Fibre Fusion will not act  on an unreceived air mail parcel until a minmum of six weeks after the parcel was posted. 

P;ease contact us if you have any queries or requests regarding customs classifications or requirements. The importing of goods into any country is ultimately the responsibility of the customer.