Ordering

Placing an Order

You can shop for Fibre Fusion products online anytime or by  phone  +61 3 9859 8081,  9am to 5pm Monday to Friday (AEST).   We aim to ship your order within one working day.   All orders require payment prior to dispatch.

If you want to order online but have a question to ask before finalising and paying for your order, the best approach is to complete the checkout process and select the `bank deposit’ payment option.  This allows you to submit the order without paying for it there and then.  Add a  question in the checkout comment section.  This will ensure we receive your order and then we can contact you to edit your order accordingly and then organise a final payment.

Creating an online account gives you instant access to your details for a fast checkout experience. It's easy to set up and allows you to:

  • enter multiple shipping addresses
  • update your contact details
  • change your interests and communication preferences
  • check your online order history.

Online orders can also be made as a 'Guest'. However, if you shop as a guest your details will not be saved and you will not be able to view your order history after checkout.

Updating your details

To update your details, log in to your online account. Go to the ‘Account Overview’ page and select the area you wish to update. Enter your new details and save your changes. 

Forgotten your password?  After selecting the log-in option at the top of our website page, select the `lost password' option and a link will be emailed to you to reset your password.

Forgotten your username?  Many people use more than one email address and forget which one they have used for their account.  Contact us by email or phone and we will help you sort it out.

Payments

You can pay online via paypal, mastercard/visa or bank direct deposit .   If you select bank direct deposit you will be advised of our Bendigo Bank branch  and account number so you can deposit via internet banking or in person at a bank.  Please ensure the deposit includes a reference with your surname so we can identify the deposit.