Returns and Exchanges

Please check your invoice and goods carefully.   In Australia, Fibre Fusion will refund or replace faulty or damaged goods if the customer provides photographic evidence and a statement of the damaged or faulty goods   within one week of receipt of goods by the customer.  Due to prohibitive freight costs  we will refund but not replace faulty or damaged goods sent to overseas customers.    Refunds will be given at the discretion of Fibre Fusion following the provision of photographic evidence and a statement of the damaged or faulty goods within one week of receipt of goods. Any rights you have under this policy in relation to your Fibre Fsuion product are additional to any rights you may have under consumer laws. All change-of-mind refunds are issued at the discretion of Fibre Fusion. We reserve the right to refuse a refund or exchange for a Chang of Mind request if it does not comply with these conditions.   For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.

If you have any queries or require any assistance concerning this policy, please contact us .